SEACOM's communications services for enterprises

Effective communication is crucial for the success of any business regardless of its size. It enables companies to engage with their customers and partners and facilitates seamless collaboration among employees.

To thrive in today's competitive market, businesses need to have top-notch communication systems in place. These systems such as messaging services, voice communications, unified communications (UC) and shared servers are particularly essential for larger enterprises to ensure superior customer satisfaction and employee productivity.

In Kenya, professional service providers can manage the intricacies and scalability of these communication tools for larger businesses at an affordable cost. It's crucial to partner with a provider that possesses the necessary expertise, experience and knowledge to deliver optimal solutions for your enterprise.

Why your company needs communications services?

In order to establish effective communication channels with customers and business partners, it is essential for enterprises to have access to communication services. A satisfying customer experience is imperative in today's competitive business environment as it leads to customer retention and loyalty towards your brand. By achieving these goals, you can attract new business, boost profitability and strengthen the reputation of your organisation.

Moreover, reliable communication services can enhance employee morale by helping them feel valued and empowered to perform their roles effectively. With the rapid pace of change in the business world, it is vital for enterprises to have access to communication services to maintain top-notch support across all levels of the business and facilitate communication between branches.

Enterprises have the potential to generate new revenue streams by collaborating with partners in innovative ways or developing new products for their customers using voice, video and data communications. A simple phone line and voicemail box are no longer sufficient for enterprises as they require multiple channels to stay connected with their customers on their preferred platforms.

Understanding the various communication options available can be a challenge but with the right service provider, enterprise-grade communications can significantly benefit your company. SEACOM, a communications provider, offers enterprise-grade communication services to large and medium-sized businesses in East Africa.

SEACOM communications services for enterprises

SEACOM provides large organisations with four essential services which are:

SIP Trunking - SIP trunking is a Voice over Internet Protocol (VoIP) technology that uses Session Initiation Protocol (SIP) to connect an on-premise phone system to the public switched network. It is delivered over Ethernet connections or Multiprotocol Label Switching (MPLS) networks, reducing the cost and complexity of digital voice systems while providing customers with greater purchasing flexibility.

Microsoft Teams Calling - With remote work and dispersed teams becoming the norm, video conferencing and unified communications have become essential in daily communication. Microsoft Teams offers high-definition video and clear audio, allowing employees to collaborate and complete tasks efficiently. This improves agility and cooperation between remote teams, ultimately enhancing overall productivity.

Unified Communications-as-a-Service (Hosted PBX) - By using cloud private branch exchange (PBX), this service provides flexible, reliable, and user-friendly voice services. It's a secure and scalable Unified Communications (UC) platform that can adapt to changing business needs. It offers centralised management of all extensions, along with usage reporting when required.

Contact Centre-as-a-Service - This omnichannel communication platform is cloud-based and ensures professional customer support for enterprises. It offers advanced software capabilities but only provides what is necessary, reducing costs and reliance on internal IT support.

Choose SEACOM for communications

SEACOM has extensive experience and expertise in delivering communication solutions for enterprise customers. We strive for excellence and are ready to provide guidance on software, infrastructure and the most suitable communication solutions for your specific needs.

If you're in search of an enterprise-grade communications provider to help you establish more effective connections with your customers and staff, SEACOM is at your service. Our team of professionals offers full-service consultations and support to ensure your communication needs are met. For more information or to get a quote for our communications services, email us at marketing@seacom.com or leave us a message.

SEACOM owns Africa’s largest network of information and communications technology (ICT) infrastructure, including fibre optic networks and subsea cables. We offer a wide range of industry-leading scalable ICT solutions for large companies that operate throughout the region.

SEACOM is privately owned - making it adaptable to the needs of the client. We are the preferred ICT and internet connectivity supplier for African enterprises. We can guarantee fast, reliable and secure internet and networking services at affordable prices.

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