Join us at Seacom

The successful candidate will report to the Financial Manager: Digital Infrastructure and will be responsible for, inter alia, the following:

Key Responsibility: Acumatica ERP Support & Ownership

Core Tasks:

• Serve as the primary internal support contact for all Acumatica-related queries.
• Troubleshoot and resolve user issues related to:
  • Reporting and dashboards
  • Processing errors (e.g., journal posting, invoice generation, etc.)
  • Workflow issues and configuration
  • User permissions and access rights
• Configure, test, and deploy workflow updates and improvements.
• Perform periodic system health checks, upgrades, and audits.
• Train users on specific areas of Acumatica to ensure better utilisation and effective ways of operating on the system.
• Align all processes with best practice to effectively manage control, accuracy, and automation.
• Run improvement projects in the operations, reporting and other aspects of Acumatica – innovation, automation and AI introduction into operations.
• Support the Data Team with ad-hoc requirements to enhance data management and reporting.

Key Responsibility: External Partner Management

Core Tasks:

• Act as liaison with our Acumatica support partner.
• Coordinate escalated tickets, upgrades, and enhancement requests.
• Own vendor relationships for Solver and Billing App support as needed.

Key Responsibility: Solver (BI Tool) Administration

Core Tasks:

• Ensure alignment of data between Acumatica and Solver.
• Support FP&A with system and utilising data within reporting.
• Manage development and system setup by system power users.

Key Responsibility: In-House Billing Application Oversight

Core Tasks:

• Act as business owner and operational lead for our internal billing system.
• Coordinate issue resolution, change requests, and improvements with external developers.

Key Responsibility: Integration Oversight

Core Tasks:

• Ensure end-to-end integrity across Acumatica, Solver, and the Billing App.
• Monitor and resolve any data sync or process breakdowns.
• Continuously improve integration logic, error-handling, and documentation

Carry out all other reasonable and lawful instructions and generally doing all such things which, although not specifically referred to herein, are necessary and/or required for the due, proper, and efficient rendering of the services for the purposes contemplated by this role.

EDUCATION:

• (Preferable) Degree in finance or equivalent from recognized Tertiary institution

SKILLS, KNOWLEDGE & EXPERIENCE

• Proven experience supporting Acumatica ERP.
• Strong understanding of financial processes, general ledger, reporting, and user access.
• Experience with BI/reporting tools like Solver, Power BI, or similar.
• 3–5 years of relevant experience
• Understanding of system integrations and data flows between platforms.
• Strong troubleshooting, documentation, and analytical skills.
• Excellent communication skills for working across finance, IT and external vendors.
• Ability to manage multiple systems and prioritise issue resolution effectively.

REQUIRED KEY COMPETENCIES/ATTRIBUTES:

• Strong understanding of financial accounting principles (GL, AP, AR, Fixed Assets)
• Proficiency in SQL, data querying, and data validation
• Experience conducting gap analysis and process improvement
• Ability to manage multiple priorities and deadlines
• Ability to influence and drive consensus across teams

Interested people should please submit an updated and condensed CV by clicking Apply Now.