Navigating the complexities of ICT with managed services

The rapid evolution of technology, the diversity of digital systems and the imperative for rapid scalability have made the contemporary business landscape more complex. Consequently, handling information and communications technology (ICT) can pose significant challenges for large companies.

The requirement for an on-site and dedicated team of experts to oversee the ICT infrastructure can result in additional costs for enterprises. Partnering with a managed services provider (MSP) can help reduce the complexity, expenses and other concerns associated with ICT infrastructure and digital systems.

In essence, managed services are services that are outsourced and can be offered by either an IT company or a dedicated MSP. The latter is an independent company that provides services to large enterprises. Concerning ICT, these services often include connectivity, cyber security, communications and a range of cloud-based solutions.

What are the benefits of using an MSP?

Using MSPs provides several advantages, such as cost savings on equipment maintenance and increased productivity by enabling employees to concentrate on their core activities instead of being occupied with technical duties like server management or software updates.

Managed services can reduce both time and costs significantly; you no longer need to invest in infrastructure or employ staff to manage it. Instead, you can concentrate on your core business while outsourcing the maintenance of your ICT systems and networks to a reliable partner with extensive technological expertise.

Partnering with an MSP can also enhance reliability and security. They can assist you in improving service quality by guaranteeing that your network adheres to the latest technology standards, allowing your employees to work more efficiently, regardless of their location. The end result is a superior customer experience!

Different types of managed services available

The term "managed service" can be confusing as it can refer to various IT support services. There are four main types of managed services:

1) Infrastructure management - This type of service involves implementing, configuring and maintaining the hardware and software for your company's network infrastructure, such as routers and switches. It also includes monitoring the performance of these systems so you know when they may need maintenance or replacement parts.

2) Security management - This type of service assists in safeguarding against cyber threats like malware attacks by ensuring that all employee computers have antivirus software installed, scanning all incoming emails for suspicious attachments and configuring firewalls between public networks (like WiFi hotspots) and private networks used within companies.

3) Cloud management - This service offers expert management of cloud servers and virtual environments for companies, ensuring rapid and effective backup and recovery of lost or stolen files. Additionally, it incorporates advanced security measures to safeguard valuable company data or customer information stored on virtual servers.

4) Connectivity management - Connectivity has become an essential aspect of modern life, encompassing internet access, digital communications, local area networks (LANs) and cloud connectivity. With an MSP, you can ensure that your business remains connected to fibre networks and internal communications infrastructure, enabling your business to operate efficiently.

Managed services offer an appealing alternative to either hiring your own IT staff or alleviating the workload of your existing IT department. This approach is more cost-effective and it allows your employees to focus their time on other priorities.

By partnering with an MSP, you can benefit from the latest technology updates and routine maintenance, which ensures that your ICT ecosystem remains up-to-date. This approach provides access to the latest technology and security solutions, allowing you to remain competitive in a rapidly evolving digital landscape. In the event of any network or ICT issues, MSPs are available to provide immediate assistance.

Choosing the right MSP

Selecting the right managed services provider hinges on finding one with the requisite skills and experience to meet your specific requirements. You should conduct research to review their track record and customer feedback online, ensuring that they have a proven track record of success. It is also important to investigate how long they have been operating, the number of clients they serve and any complaints lodged against them (and how they were resolved).

An ideal MSP should be reliable and trustworthy to avoid complications in case of system failures or issues. To ensure a successful partnership, it's crucial that both parties feel at ease working together not just during the initial contract period but throughout the entire partnership. The MSP should serve as a strategic partner, offering consultation and designing custom ICT solutions that cater to your business needs.

In summary, managed services offer a cost-effective solution for businesses seeking to reduce ICT support and maintenance expenses. With 24/7 monitoring, they provide assurance that your network is always operational, eliminating any concerns or downtime. For more information or to get a quote for our connectivity, cloud and security solutions, email us at marketing@seacom.com or leave us a message.

SEACOM owns Africa’s largest network of information and communications technology (ICT) infrastructure, including fibre optic networks and subsea cables. We offer a wide range of industry-leading scalable ICT solutions for large companies that operate throughout the region.

SEACOM is privately owned - making it adaptable to the needs of the client. We are the preferred ICT and internet connectivity supplier for African enterprises. We can guarantee fast, reliable and secure internet and networking services at affordable prices.

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