ICT can be used in business and manufacturing

Information and communication technology (ICT) is a strategic tool that enhances both business and manufacturing. It relates to the storage, retrieval and transmission of information through various devices and systems. ICT encompasses digital technologies that enable the management of telecommunications and data.

A range of ICT services is offered by SEACOM Business, including unified communication software such as Microsoft Teams and related services, as well as seamless connectivity. ICT has a significant role in manufacturing and business. Organisations can work more efficiently thanks to these technologies, helping them save both time and money.

Business communications are supported by ICT

Large organisations with multiple officers must provide their staff with the tools necessary for effective communication and collaboration. For large enterprises with geographically dispersed teams, unified communication software, such as Microsoft 365, is the ideal solution. This enables employees to access documents, internal communications and other crucial business data from any device, from any location.

Businesses can lose a lot of time on productivity and performance if employees need to constantly switch apps or search for the information they need. Employees are estimated to waste several hours a week switching between apps, which has a significant negative impact on productivity. Unified communication solutions are a way to alleviate this issue.

A full suite of user-friendly, simple-to-set-up Microsoft 365 applications is offered by SEACOM Business. These solutions are also compatible with other software. For instance, direct routing with Microsoft Teams enables companies to place and receive calls using the third-party telecom provider of their choice. To take advantage of what Microsoft has to offer, organisations do not have to migrate from legacy systems.

Cloud-based ICT reduces costs for business

ICT solutions that are cloud-based, like Microsoft Azure or AWS, save money and boost business performance. Since these ICT solutions are virtual, businesses do not need to invest in expensive hardware that must be stored and maintained on the business premises.

Instead, they can reduce their networking and ICT expenditures by utilising these multi-tenanted environments. Scaling up or down is simple with cloud-based solutions, such as those provided by SEACOM Business. As a result, businesses are more adaptable and can adjust their ITC requirements without incurring significant costs.

ICT supports big data analytics

The term "big data" has gained traction across the world. Large data sets can be processed more easily with the help of cloud-based ICT solutions. Business and policy decisions are being informed by data analytics. There are a number of applications for this, including in cyber security monitoring.

ICT solutions can be used to detect suspicious patterns and behaviour on business networks. By gaining valuable insight into business operations, corporate leaders can improve internal processes. Data analytics can be used to detect instances of human error that occur repeatedly. Business leaders can then design solutions that eliminate the need for manual intervention altogether.

ICT in manufacturing

Manufacturing is being transformed by data analytics as well. ICT enables the flow of information from the factory floor to retail outlets. When ICT technologies are used, supply chain management becomes more transparent and accurate. The performance of their products can be better understood by individuals working in the industry when they have up-to-date information on when products will leave the factory and how much stock is on hand.

The manufacturing industry is being revolutionised by smart tools that rely on Internet of Things (IoT) technologies. Robotics and sensors are combined with ICT technologies to send valuable information back to factory management. Based on these data insights, adjustments can be made to the manufacturing process. The next step in the evolution of ICT solutions is the ability to communicate with web-enabled devices.

Using ICT to respond to changing consumer demands

Modern business and manufacturing are characterised by a changing consumer base. Millennials will soon be the biggest consumer, driving changes in how business is done. This generation expects things to happen more quickly. Having been raised in the technology age, millennials are pushing enterprises to offer more tailored solutions.

Whether it be a customised car, modular home, or pair of sneakers, the upcoming generations are encouraging enterprises to innovate. Businesses and manufacturers that respond to these demands gain a competitive advantage.

Organisations can track the customer experience from beginning to end by using ICT tools. Monitoring social media platforms allows for a closer relationship with the end user. Customer feedback can offer insightful information about what the end user actually wants. A great example of how ICT can assist businesses in growing their customer base and gaining access to new markets abroad is targeted marketing.

ICT improves performance

ICT boosts performance in both business and manufacturing. It allows for greater transparency into what is happening both within the enterprise and with its external stakeholders.

True seamless connectivity is essential for enterprises whose everyday operations depend on ICT. SEACOM Business offers world-class connectivity supported by our various communication networks. We guarantee 99% uptime through symmetrical, uncontended high-speed fibre connections.

For businesses to get the most out of their ICT solution, true seamless connectivity is essential. SEACOM Business offers East African manufacturers and businesses industry-leading connectivity with minimal downtime or delay. For more information or to get a quote for our ICT solutions, email us at marketing@seacom.com or leave us a message.

SEACOM owns Africa’s largest network of information and communications technology (ICT) infrastructure, including fibre optic networks and subsea cables. We offer a wide range of industry-leading scalable ICT solutions for large companies that operate throughout the region.

SEACOM is privately owned - making it adaptable to the needs of the client. We are the preferred ICT and internet connectivity supplier for African enterprises. We can guarantee fast, reliable and secure internet and networking services at affordable prices.

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