December 01, 2022

Improving business efficiency with unified communications

Companies are looking to improve business efficiency by implementing unified communications solutions as the culture of remote working rises. To satisfy the growing demand for centralised, secure virtual workspaces, these involve integrating and upgrading already-existing systems.

Unified communications is one of the factors contributing to the world's current rapid technological transformation. These integrated communications platforms remove teams of employees from the limitations of location and allow for real-time collaboration. The basis of unified communications is the usage of multiple communication methods and the consolidation of all data into a single cloud-based environment.

Business efficiency is enhanced by unified communications

Choosing the right unified communications services can boost business productivity and collaboration, regardless of the size of a company. It enhances user experience, increases mobility and significantly lowers IT costs.

Unified communications goes beyond various separate functions like telephony, email and messaging. It incorporates these and various other essential operations into a smoother-running application that integrates processes. This makes it easier to collaborate and offers improved access to tasks, information and projects.

Companies can save time and money by implementing a unified communications platform as a key component of their ICT strategy. By improving internal processes and workflows, businesses can improve profitability and efficiency. They can benefit from unified communications in a number of ways, including the ability to operate more efficiently thanks to improved collaboration and data sharing.

What is unified communications?

Unified communications is a collection of technologies that combine all the ways a business uses various communication applications. Voice calling, messaging and web conferencing are its three main components. Teams and departments can communicate with one another through instant messaging, simultaneous document collaboration, high-definition conference calls and smart scheduling. Everything takes place on a centralised platform.

A range of advanced security tools is used by cloud-based unified communication applications to provide a secure online environment for groups to meet and exchange information without running the risk of data leaks or cyber breaches.

Identity and access management, threat protection, information protection and security management are all features of software-as-a-service (SaaS) products, such as Microsoft 365. This business collaboration software is offered along with its other standard programmes (including Word, Excel, PowerPoint, Microsoft PowerBI, Microsoft Exchange Online, as well as OneDrive). The licencing and setup of all software are included in this comprehensive offering.

Streamlining employee operations

According to research, switching between applications to perform different tasks wastes a significant amount of time. Each day, employees switch between apps more than 1100 times. Productivity is severely hampered by these time-consuming actions. Multiple channels of interaction and collaboration are not as necessary when unified communications solutions are implemented.

Processes are simplified, fostering a more efficient work culture. Unified communications improves efficiency by making all modes of communication and resources easily accessible. The use of a number of diverse applications connects employees and departments in a way that promotes team collaboration.

Cloud computing lowers expenses

Applying unified communications infrastructure is more affordable than developing in-house software, which results in a significant reduction in IT expenditure. In addition to saving money on various licencing fees, consolidating many overlapping applications into one also results in lower upfront costs when setting up a cloud network.

Specialised hardware or software is not required for cloud-based unified communications. A cloud network is quicker and easier to manage, which results in a further cost-saving benefit. Greater data visibility and the significant enhancement of preexisting systems are additional ways that unified communications improve business efficiency.

Choose the right unified communications provider for your business

Companies must choose a service provider that ensures streamlined unified communications tool implementation, management and maintenance. SEACOM Business provides large companies with a full suite of Microsoft applications for various business operations.

Our Microsoft 365 solutions deliver compatibility, efficiency and reliability. The software is stored on a secure cloud-based server. When choosing a cloud provider, businesses should carefully check service level agreements (SLAs). SEACOM Business offers industry-leading SLAs that ensure maximum performance and security.

Thanks to all correspondence and communication being in one centralised place, time switching between apps is significantly reduced. For more information or to get a quote for our unified communication services, email us at or leave us a message.

SEACOM owns Africa’s largest network of information and communications technology (ICT) infrastructure, including fibre optic networks and subsea cables. We offer a wide range of industry-leading scalable ICT solutions for large companies that operate throughout the region.

SEACOM is privately owned - making it adaptable to the needs of the client. We are the preferred ICT and internet connectivity supplier for African enterprises. We can guarantee fast, reliable and secure internet and networking services at affordable prices.

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